Refund policy

Thank you for shopping with us! We want you to love your purchase, but we understand that sometimes things don't work out. Please read our return and exchange policy below: Click to Start Return.

Returns & Exchanges

• Timeframe: We accept returns and exchanges within 14 days of the purchase date.
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached. We reserve the right to deny returns that do not meet these criteria.
• Exclusions: Sale items and accessories are final sale and cannot be returned or exchanged.

Refunds

• Approved returns will be refunded to the original form of payment within 5-7 days
• Shipping fees (if applicable) are non-refundable
  

How to Return or Exchange

• By mail: Please contact us at ladeli@shopladeli.com to initiate the return. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 3 days of receiving your order so we can make it right.